Customer Experience Lead
Core
Lead service improvements and develop customer-focused policies to drive service excellence for ratepayers, residents, businesses, and visitors while supporting the strategic growth of the West Coast region.
Role type
Senior leadership Customer Experience Lead
Builds
Visitor information services, digital engagement platforms, and tourism partnerships
Domain
Local government and regional tourism
Required skills
Customer service leadership, stakeholder engagement, operational improvement, policy development, strategic planning
Preferred skills
Understanding of local government, community expectations, tourism sector knowledge
Responsibilities
Lead service improvements, develop customer-focused policies, strengthen relationships with internal and external partners, oversee visitor information and digital engagement initiatives
Seniority
Senior, leadership