Duty Manager
Core
Leading daily hotel operations, managing front office and F&B outlets, and ensuring exceptional guest experiences.
Role type
Senior Front Office Duty Manager
Builds
Guest services, operational efficiency, and team performance at a waterfront hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, shift coordination, complaint resolution, team leadership, financial auditing, reservation management, recruitment support
Preferred skills
Empathy, continuous improvement mindset, adaptability
Technologies
Property Management System (PMS), CRM, Payroll systems
Responsibilities
Lead daily operations and coordinate shift tasks; manage check-in/check-out and cashiering procedures; conduct team briefings and handle guest requests/complaints; maintain accurate guest services directories; audit front office and F&B operations; assist with team rosters and recruitment.
Seniority
Mid-level, hands-on IC