Partner Operations Manager
Core
Oversee operational success of strategic university partnerships, ensuring smooth program delivery and an exceptional experience throughout the student lifecycle.
Role type
Senior IC partner operations manager
Builds
Online education programs for university partners
Domain
Higher education / EdTech
Required skills
stakeholder management, program launch execution, cross-functional coordination, operational process optimization, change management, data analysis, CRM/SIS system familiarity
Preferred skills
higher education sector experience, enrollment operations experience, change management initiatives, data analytics tools experience
Technologies
CRM platforms, Student Information Systems (SIS), data analytics tools
Responsibilities
Serve as primary operational point of contact for university partners, coordinate program launches and ongoing delivery, resolve operational challenges, implement best practices and optimize workflows, lead change management initiatives, analyze operational data and performance trends, ensure accurate data integration and reporting, monitor operational outcomes including enrollment and retention
Seniority
Senior, hands-on IC
