Change Lead
Core
Lead end-to-end organizational change and adoption for enterprise-wide transformation across digital customer experience, products, claims, policy servicing, process automation, and business operations.
Role type
Senior Change Lead (Organizational Transformation)
Builds
Integrated change strategy and adoption plans for new technology, processes, and ways of working
Domain
Insurance / Financial Services (ANZ region)
Required skills
Strategic change planning, stakeholder mapping, business readiness planning, change champion network building, communications strategy, executive coaching, change impact assessment, adoption tracking, resistance management
Preferred skills
Prosci ADKAR methodology, change management certification, AI/automation impact analysis, global team collaboration
Technologies
Digital platforms, automation tools, AI-enabled systems
Responsibilities
Build and deliver end-to-end change strategy connecting transformation goals with team needs; Map stakeholders and establish business readiness plans; Engage stakeholders to build a change champion network; Create communications, learning, and training approaches; Coach leaders to sponsor change visibly; Integrate change activities across design, testing, cutover, and post-launch; Track readiness, adoption, and capability; Address resistance and change fatigue with targeted actions
