Customer Engagement Advisor
Core
Deliver exceptional customer service across phone, email, live chat, and social media to support the buying process and preserve a luxury experience for Polestar customers.
Role type
Customer Engagement Advisor (Customer Service)
Builds
Customer service interactions and support for the luxury electric vehicle brand
Domain
Automotive (Luxury/Electric Vehicles)
Deliverable
client delivery
Required skills
Verbal communication, writing, phone call handling, email case management, live chat handling, social media management, CRM system usage, Microsoft Office
Preferred skills
Automotive OEM/luxury retail experience, Electric Vehicles (EV) knowledge, Salesforce CRM, Genesys phone systems
