Service Advisor – BYD Rockdale
Core
Front-desk coordinator for after-sales service, managing appointments, work orders, and vehicle delivery processes for electric vehicles.
Role type
Service Advisor (Automotive After-Sales)
Builds
Maintenance services and vehicle delivery workflows for BYD electric vehicles
Domain
Automotive / Electric Vehicles
Required skills
Appointment management, work order preparation, customer communication, warranty policy implementation, parts ordering coordination, pre-delivery inspection support, issue resolution
Preferred skills
Familiarity with BYD or Toyota operations, automotive repair experience
Technologies
Computer proficiency
Responsibilities
Manage customer maintenance appointments, receive customers and prepare work orders, coordinate progress of maintenance work, prepare vehicles for delivery, handle vehicle delivery and return processes, follow up with customers to ensure satisfaction, coordinate ordering of special parts, implement warranty policies, support pre-delivery inspections, resolve customer issues
Seniority
Mid-level, hands-on IC