ICT Support Technician (Level 1)
Core
First-line technical support for staff, logging, triaging, and resolving day-to-day IT issues while supporting onboarding and offboarding.
Role type
Level 1 ICT Support Technician
Builds
Internal IT service delivery for a housing cooperative
Domain
Housing / Enterprise IT Support
Deliverable
client delivery
Required skills
Service desk operations, Microsoft ecosystem support, hardware troubleshooting, IT security fundamentals, basic networking, documentation management
Preferred skills
Commercial experience, vendor liaison
Technologies
Microsoft 365, Windows, Teams, OneDrive, SharePoint, ticketing systems
Responsibilities
Log and triage service requests and incidents, resolve common end-user issues, support device onboarding and offboarding, maintain IT documentation, escalate complex issues to Level 2
Seniority
Entry-level / Trainee
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