Support Specialist
Core
Diagnose and resolve issues for an AI teammate operating in Slack and Microsoft Teams, acting as a sensor network to feed product trends.
Role type
Tier-1 Support Specialist for an AI agent product
Builds
Stable support operations and actionable trend maps for product improvement
Domain
AI agents / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, log analysis, bug report writing, AI agent behavior diagnosis, written communication
Preferred skills
AI product support experience, documentation writing, basic code reading
Responsibilities
Triage and reproduce customer issues, write bug reports for engineering, map ticket noise into product trends, improve self-serve fixes and documentation
Seniority
Mid-level (2-5 years experience)
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