Customer service & Warranty officer
Core
Manage warranty claims, coordinate repairs, and serve as the primary contact for customer service and warranty enquiries.
Role type
Customer service & Warranty officer
Builds
Repair services and warranty resolution for customers
Domain
Retail / Consumer goods / After-sales service
Deliverable
client delivery
Required skills
Warranty claims management, repair coordination, customer support, issue investigation, stakeholder communication, policy compliance
Responsibilities
Handle after-purchase repair requests and warranty claims, arrange technician service runs and manage customer appointments, resolve escalated customer complaints, communicate with manufacturers regarding service quality, track service parts and monitor repair progress, maintain detailed records of all communications
Seniority
Individual Contributor
