Enterprise Service Center Engineer
Core
Provide 24/7 first-line technical assurance and support for enterprise connectivity, voice, and digital communication services.
Role type
Senior IC network operations engineer (first-line support)
Builds
Service availability and quality for enterprise customers
Domain
Telecommunications / Enterprise Networking
Required skills
LAN/WAN network topologies, OSI model troubleshooting (L1-L3), Ethernet/IP networking, TCP/IP, network monitoring systems, incident management processes, customer communication
Preferred skills
SD-WAN certifications, telecommunications/electronics/computing degree
Technologies
Ethernet, IP, TCP/IP, network monitoring platforms, CRM systems
Responsibilities
Monitor and troubleshoot service incidents, perform proactive health checks, coordinate restoration activities, escalate complex issues, maintain incident records
Seniority
Mid-level, hands-on IC