Customer Success Manager (Montreal - French Speaking)
Core
Strategic Customer Success Manager for Cohere's Canadian private sector accounts, guiding enterprises through secure AI adoption and implementation of frontier models.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Secure AI implementations, production deployments, and strategic partnerships for private sector clients.
Domain
Enterprise AI / Private Sector / Montreal, Canada
Deliverable
client delivery
Required skills
Strategic account management, AI/ML implementation leadership, secure environment navigation, change management, executive stakeholder engagement, compliance risk management, bilingual communication (English/French)
Preferred skills
GenAI/LLM implementation experience, management consulting background, digital transformation expertise
Technologies
Frontier AI models, RAG, agents, hybrid/on-premises deployment platforms
Responsibilities
Own success and growth of strategic Canadian private sector accounts; Guide customers through AI adoption lifecycle from pilot to production; Ensure compliance with security, privacy, and regulatory requirements; Serve as executive sponsor and voice of the customer; Collaborate with engineering and product teams to influence feature development.
Seniority
Senior, hands-on IC with strategic leadership
