Customer Experience Representative
Core
Providing best practice customer service via inbound calls and email to Link Wentworth tenants and clients regarding Social Housing, Affordable Housing, and Housing Pathways applications.
Role type
Customer Experience Representative (Contact Centre)
Builds
Customer satisfaction and feedback processes; responsive maintenance allocation
Domain
Social Housing / Affordable Housing
Deliverable
client delivery
Required skills
Inbound call handling, email correspondence, database management, Microsoft Office, contact centre metrics, conflict resolution, record keeping
Preferred skills
Experience in high-volume contact centre environments, ability to manage multiple tasks, computer proficiency
Responsibilities
Responding to maintenance requests and allocating work to contractors, ensuring accurate and timely records, diffusing escalating situations, completing customer satisfaction processes