Customer Success Manager, Mid Market, EMEA
Core
Own value realization for mid-market customers by guiding them to integrate AI into legal workflows and transform law practices.
Role type
Mid-market Customer Success Manager (SaaS/Enterprise)
Builds
AI-powered legal workflow integration for enterprises and law firms
Domain
LegalTech / Artificial Intelligence / Professional Services
Deliverable
production ML models | product features
Required skills
Customer onboarding, executive stakeholder management, strategic planning, revenue target ownership, cross-functional collaboration, product feedback relay
Preferred skills
Experience with high-speed growth environments, in-person meeting facilitation, organization mapping
Technologies
Harvey AI platform
Responsibilities
Integrate Harvey into customer workflows and guide administrators on best practices; Champion Harvey to end users and position it for strategic legal work; Navigate complex organizations to foster champions and engage executive buyers; Align on adoption rates and measurable value to ensure ROI; Collaborate with Account Executives on renewals and expansions; Relay customer needs to Product and Engineering teams
Seniority
Mid-level, hands-on IC