IT Desktop Support Analyst
Core
Provide Level 1 and Level 2 end-user computing (EUC) and broader IT support for a Melbourne-based team on a national transmission project.
Role type
Mid-level IC IT Desktop Support Analyst
Builds
Stable end-user computing environment for project teams
Domain
Energy infrastructure / IT Operations
Required skills
Microsoft technologies, Office 365, hardware troubleshooting, software troubleshooting, connectivity troubleshooting, ServiceNow, Microsoft 365, Active Directory, Teams, SharePoint, OneDrive, Intune, Azure
Preferred skills
PowerShell, infrastructure support, networking support
Responsibilities
Provide Level 1 and Level 2 desktop and end-user support, Troubleshoot hardware, software, application and connectivity issues, Manage and resolve support requests through ServiceNow, Support laptops, desktops, mobile devices and other ICT equipment, Assist with infrastructure and network-related issues
Seniority
Mid-level, hands-on IC