Director, Store Ops (Workforce Management)
Core
Lead the store operations workforce management team to optimize labor planning, manage WFM software, and ensure labor expenses align with financial plans for retail stores.
Role type
Senior Director, Workforce Management
Builds
Optimized labor models, accurate labor budgets, and improved store performance metrics
Domain
Retail operations and Workforce Management
Required skills
Strategic leadership, labor planning, budgeting and forecasting, variance analysis, process improvement, team management, WFM software expertise, BI tools, financial systems knowledge
Preferred skills
MBA, Access database, AI tools for productivity
Technologies
Legion, Kronos/UKG, Reflexis, 1010data, PowerBI, PowerQuery, Tableau, Qlik Sense, Oracle, Anaplan, SAP, Workday
Responsibilities
Lead and optimize workforce management software and labor models; manage labor expense budgeting, forecasting, and reporting; implement labor productivity initiatives; lead training for field users; oversee sales planning and Operating Statements; collaborate on enterprise-wide initiatives
Seniority
Director, strategic leadership with hands-on oversight