Consumer Service Specialist
Core
First point of contact for consumer enquiries across Australia, managing complex consumer, quality, and brand issues.
Role type
Senior IC consumer service specialist
Builds
Customer service outcomes and operational efficiencies for Coca-Cola products
Domain
FMCG / Consumer Goods
Deliverable
client delivery
Required skills
complex problem solving, stakeholder relationship management, KPI-driven performance, process improvement, empathetic communication, multi-priority management, technology proficiency
Preferred skills
agile adaptability, solutions-focused mindset, resilience
Responsibilities
Act as first point of contact for consumer enquiries; Manage and resolve complex consumer, quality, and brand enquiries; Act as key escalation point for sensitive matters; Work towards daily KPIs and targets; Identify opportunities to improve processes and customer experiences
Seniority
Mid-level, hands-on IC
