Technical Support and Sales Rep
Core
Provide technical troubleshooting and consultative sales to help businesses identify digital solutions for online growth.
Role type
Technical Support and Sales Representative
Builds
Digital business solutions including domains, websites, and productivity tools
Domain
Internet services and digital business infrastructure
Deliverable
product features
Required skills
consultative selling, active listening, technical troubleshooting, high-volume customer interaction management, sales target achievement
Preferred skills
small business ownership experience, familiarity with Microsoft 365 or Google Workspace
Technologies
Microsoft 365, Google Workspace
Responsibilities
Handle high volume of inbound customer interactions to troubleshoot technical issues and recommend solutions; Guide customers through initial online business needs; Conduct consultative conversations to uncover needs and recommend products; Balance customer satisfaction with individual sales objectives; Respond to technical questions across phone, email, and chat; Adapt to changing demand by supporting outbound sales activities.
Seniority
Individual Contributor
