Senior Client Education Manager
Core
Design and lead a modern, integrated enablement strategy to improve client experience and education quality for corporate social responsibility software solutions.
Role type
Senior Client Education Manager (Strategic IC)
Builds
Personalized client education architecture, adaptive learning pathways, and certification programs
Domain
B2B SaaS / Corporate Social Responsibility
Required skills
Strategic enablement design, adult learning theory, design thinking, agile content development, LMS optimization, UX principles, generative AI application, visual design, eLearning/video production
Preferred skills
Instructor-led workshop facilitation, webinar delivery, data-driven program evaluation
Technologies
Articulate, Camtasia, Pendo, Generative AI tools
Responsibilities
Lead personalized client enablement strategy rooted in design thinking; Evaluate and design client education architecture by persona and lifecycle stage; Drive innovation in content delivery including adaptive learning and AI integration; Collaborate cross-functionally to integrate education into user experience; Deliver training via workshops and webinars; Evaluate program effectiveness using performance metrics and usage data
Seniority
Senior, hands-on IC