Wine Advisor
Core
Personalized wine sales and customer service via outbound calls and bespoke order placement.
Role type
Customer-facing sales advisor (wine)
Builds
Bespoke wine orders for individual customers
Domain
Wine retail / Direct-to-consumer
Deliverable
product features
Required skills
Outbound sales, customer relationship management, order processing, product knowledge, time management, trend analysis
Preferred skills
Resilience, problem-solving, adaptability
Responsibilities
Making outbound telephone calls to understand preferences and place orders, delivering exemplary customer service, processing orders, advising customers on purchases, spotting business trends, supporting the Customer Happiness Team with inbound contacts
Seniority
Individual Contributor
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