IT Systems Engineer
Core
Provide onsite and remote support for customer business technology systems, diagnosing and resolving hardware and software issues to ensure system availability and reliability.
Role type
IT Systems Engineer (Level 1/2 Support)
Builds
IT infrastructure support and maintenance for financial institutions
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, IT infrastructure administration, system monitoring, backup and redundancy management, technical reporting, virtualization administration, Microsoft server and networking administration
Preferred skills
Identity Management and Federation Services, NAS/SAN concepts, VMware virtualization, Veeam backup solutions, networking concepts (VLANs, Subnetting), Active Directory, Group Policy, LDAP, DNS, DHCP, SCCM, Exchange, SQL
Technologies
VMware, Microsoft Servers, Office 365, Veeam, Active Directory, Exchange, SQL, NAS, SAN
Responsibilities
Diagnose and resolve technical hardware and software issues; Direct unresolved issues to the next level of support personnel; Participate in the implementation and support of IT infrastructure; Perform maintenance and system upgrades; Monitor performance and ensure system availability and reliability; Monitor backup and redundancy strategies; Prepare technical reports, problem reports, and status reports
Seniority
Mid-level, hands-on IC
