IT Support Assistant (Casual)
Core
Level 1 IT support role solving everyday technology issues for employees in the Sydney office.
Role type
Level 1 IT Support Assistant
Builds
Seamless, secure, and sustainable technology platforms for customers and merchant partners
Domain
Financial services / Corporate IT
Required skills
Windows troubleshooting, macOS troubleshooting, device deployment and refresh, identity and access management, ticket triage, user support, asset management
Preferred skills
Google Workspace familiarity, Microsoft 365 familiarity, Entra ID familiarity, Jira Service Management familiarity, device management tools familiarity
Technologies
Windows, macOS, Google Workspace, Microsoft 365, Entra ID, Jira Service Management
Responsibilities
Provide Level 1 technology support face to face and via Service Desk, triage and resolve everyday incidents across laptops and mobile devices, support office infrastructure including desks and meeting rooms, prepare and deploy devices, complete identity and access requests, support onboarding and offboarding, troubleshoot issues and escalate complex ones, manage IT assets.
Seniority
Junior, hands-on IC
