CRM Architect
Core
Design and lead CRM transformation programs, new application development, and major cross-system projects.
Role type
Senior CRM Architect
Builds
CRM systems and integrated solutions for telecom operations
Domain
Telecom / Customer Relationship Management
Deliverable
production ML models | product features
Required skills
CRM architecture design, system integration, solution design collaboration, stakeholder management, technical architecture planning
Preferred skills
Telecom domain expertise, TOGAF certification, middleware and billing system integration knowledge
Technologies
Siebel, Salesforce, Middleware, Billing systems
Responsibilities
Lead CRM transformation programs, design technical and functional architectures for new CRM applications, collaborate with solution designers and developers, integrate CRM with provisioning and billing systems
Seniority
Senior, hands-on IC