Customer Support Engineer
Core
Technical support engineer owning end-to-end customer support for a fraud prevention and AML compliance platform, troubleshooting API-driven issues and collaborating with engineering teams.
Role type
Senior Customer Support Engineer (Technical)
Builds
Customer success and stability for Sardine's API-driven fraud prevention platform
Domain
Fintech / Fraud Prevention / AML Compliance
Deliverable
client delivery
Required skills
SQL, REST API, Postman, cloud infrastructure, B2B SaaS support, web technologies
Preferred skills
Third-party vendor coordination, product improvement advocacy
Technologies
Sardine platform, APIs, SDKs, web-stack technologies
Responsibilities
Troubleshoot and resolve complex technical issues via email, chat, and phone; act as a key source of knowledge on the platform and APIs; create tools and documentation to improve client self-sufficiency; analyze and diagnose technical issues; escalate issues to development with detailed information; advocate for customer needs to prioritize product bugs and improvements.
Seniority
Senior, hands-on IC
