AI Success Engineer, Government
Core
Primary post-sales relationship and trusted advisor for government and partner organizations, driving end-to-end adoption, technical deployment, and mission impact of OpenAI's AI products.
Role type
Senior Technical Account Manager / AI Success Engineer
Builds
Enterprise adoption of ChatGPT Enterprise, Codex, API, and agentic platform capabilities for government missions
Domain
Government sector / Generative AI / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Technical account management, program management, technical enablement and training, change management, API integration knowledge, stakeholder management at C-suite level, use case identification, deployment strategy execution
Preferred skills
Experience with GenAI consulting, public speaking, thought leadership, familiarity with Python/JavaScript, understanding of enterprise security concepts (SSO, GDPR, HIPAA)
Technologies
OpenAI API, ChatGPT Enterprise, Codex, REST APIs, SDKs, connectors, Google Workspace, Slack, Salesforce
Responsibilities
Lead post-sale customer relationships and act as trusted advisor on technical deployment and value realization; Own account strategy, health, and adoption velocity; Conduct technical enablement and training sessions for diverse audiences; Design and lead workshops, hackathons, and onboarding projects; Monitor activation metrics (DAU, WAU, MAU) and drive measurable mission impact; Identify and validate new use cases and upsell opportunities; Partner with Sales, Solutions Architecture, and Product teams to align customer goals with OpenAI capabilities; Codify best practices and playbooks for government customers; Gather and relay customer feedback to product teams.
Seniority
Senior, hands-on IC with strategic account ownership