Guest Service Agent
Core
Deliver first-class service to guests as the face of the property, managing the guest experience from arrival to departure in a strata-titled, body corporate environment.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/check-out experiences, ancillary revenue opportunities, and accurate property management records.
Domain
Hospitality / Tourism / Short-term letting
Deliverable
product features
Required skills
Guest service orientation, communication skills, computer literacy, multitasking, attention to detail, cash handling, reliability, flexibility
Preferred skills
Hotel reception experience, serviced apartment experience, PMS familiarity (REI Cloud/Resly), body corporate knowledge, payment processing experience
Responsibilities
Deliver check-in and check-out experiences, manage guest enquiries, maintain property management system records, liaise with housekeeping, handle guest concerns, process payments and balancing, manage key administration, ensure lobby presentation, uphold body corporate by-laws, support emergency procedures