Customer Relationship Concierge
Hybrid
Core
Deliver a seamless customer experience for prospective residents and families from initial enquiry through to admission in aged care and retirement living communities.
Role type
Customer Relationship Concierge (Operations & Onboarding)
Builds
Resident onboarding journeys and seamless community admissions
Domain
Aged care, retirement living, community services
Deliverable
product features
Required skills
Customer service, client relationship management, CRM system management, documentation and recordkeeping, process coordination, data validation, system workflow support, process improvement
Preferred skills
Epicor experience, DocuSign experience, resident admissions experience, onboarding experience, aged care/retirement living/healthcare experience, process improvement experience
Technologies
Epicor, DocuSign, CRM systems
