Customer Care Consultant - Newcastle NSW
Core
Deliver friendly and efficient customer service via phone, email, and business systems while resolving issues and identifying upsell opportunities.
Role type
Customer Care Consultant
Builds
Customer support interactions and sales history analysis
Domain
Retail customer service
Deliverable
client delivery
Required skills
problem-solving, customer service, CRM proficiency, verbal and written communication
Responsibilities
Deliver service via phone and email, action customer requests, resolve issues within timeframes, analyse customer sales history, inform customers about new products
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