Manager, Customer Energy Management (Residential & Small Commercial Programs)
Core
Lead delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers to support the energy transition.
Role type
Manager, Customer Energy Management
Builds
Customer engagement strategies, strategic partnerships, and innovative electrification solutions
Domain
Utility industry, energy transition, climate action
Required skills
program management, stakeholder management, strategic partnership building, process management, change management, data analysis, grant management, regulatory compliance, team leadership, account management
Preferred skills
advanced degree in business/environmental studies/public policy, PMP certification, energy systems certification, people leadership experience (3-5+ years)
Technologies
website platforms, data analysis tools, DERs, DSM/CDM systems
Responsibilities
Lead customer experience and account management services; oversee design and implementation of climate and electrification programs; build strategic partnerships with stakeholders and clean tech providers; identify and address barriers to electrification; provide strategic advice on customer programs and industry trends; lead, coach, and develop a high-performing team; oversee program performance metrics and continuous improvement initiatives; secure external funding opportunities.
Seniority
Manager, hands-on leadership