Project Manager (Service Operations)
Core
Planning, executing, and overseeing programs to improve service delivery and operational efficiency for Thumbtack's service operations.
Role type
Mid-level Program Manager (Service Operations)
Builds
Operational improvements, process enhancements, and service delivery programs
Domain
Home services technology / Service Operations
Required skills
Program planning, risk management, stakeholder engagement, Agile/Waterfall methodologies, project management software proficiency, analytical problem-solving
Preferred skills
High-growth tech environment experience, PMP certification
Technologies
Jira, Coda, Smartsheet
Responsibilities
Design and implement structured program plans with task lists and timelines, identify and resolve program dependencies, conduct regular progress meetings, maintain program documentation and reporting, collaborate with cross-functional stakeholders, monitor and mitigate program risks
Seniority
Mid-level, hands-on IC