Digital Service Representative and Customer Service Representative
Core
Help customers access government services, navigate digital platforms, and solve enquiries via face-to-face and phone interactions.
Role type
frontline customer service representative
Builds
customer support and service delivery for government services
Domain
public sector / government services
Deliverable
client delivery
Required skills
customer service, problem-solving, communication, technology navigation, confidentiality handling, adaptability, resilience
Responsibilities
handle face-to-face and inbound phone enquiries, provide expert advice and practical solutions, maintain professional and confidential interactions, work in a high-volume dynamic environment