Education and Implementation Specialist
Core
Creating educational materials, conducting training sessions, and assisting users in adopting and utilizing digital government services.
Role type
Implementation and training specialist for GovTech products
Builds
User training programs, knowledge bases, video tutorials, and support documentation for digital government services
Domain
GovTech / Public Sector Digital Transformation
Required skills
Technical literacy, instructional design, training facilitation, user communication, documentation creation, ticket management, analytical thinking
Preferred skills
Experience with GovTech products, B2B/B2G systems, video production
Technologies
Jira, Confluence
Responsibilities
Create instructional materials and knowledge bases, conduct training sessions and webinars, update documentation based on product changes, support users with product inquiries, document and analyze user issues, collaborate with product and technical teams, gather user feedback to improve products and processes
