Mitarbeiter im Kundenservice (w/m/d)
Core
Customer service representative handling inbound inquiries about citizenship services via phone, ticket systems, and social media.
Role type
Customer Service Representative
Builds
Customer support interactions and case management for citizenship applications
Domain
Legal-Tech / Immigration Services
Deliverable
client delivery
Required skills
Active listening, empathy, clear simple communication, patience, documentation, process improvement, cross-functional coordination
Preferred skills
Multilingual abilities, experience with ticketing systems, knowledge of immigration processes
Responsibilities
Answering questions about citizenship services, providing status updates on applications, scheduling appointments, requesting missing documents, documenting interactions, escalating complex cases to legal teams, handling complaints, identifying recurring issues for process improvement
Seniority
Individual Contributor (via careerplan.io/jobs/1399825-mitarbeiter-im-kundenservice-wmd-at-migrando)