Plan Manager - Health Account Solutions
Core
Operational partner for employer clients managing health account solutions (HSAs, FSAs, HRAs, COBRA, Direct Bill) and ensuring high-quality service delivery.
Role type
Senior IC Plan Manager (Health Account Solutions)
Builds
Operational service delivery for employer benefit programs
Domain
US Healthcare / Employee Benefits
Required skills
Client relationship management, operational issue resolution, cross-functional coordination, process improvement, regulatory compliance knowledge, strategic planning, team mentorship
Preferred skills
Consumer-Driven Health Plans (CDHP) knowledge, COBRA experience
Technologies
None stated
Responsibilities
Serve as primary operational contact for employer groups and partners; oversee client needs and resolve complex incidents/escalations; coordinate with internal teams (Operations, Claims, Finance, Compliance, Tech) to deliver on client expectations; coordinate implementations for plan changes and product enhancements; monitor operational performance and timelines; represent client perspective in process-improvement initiatives; identify opportunities to enhance automation and reporting; contribute to strategic initiatives for scalability and efficiency; participate in client meetings and renewals; onboard and mentor new team members.
Seniority
Mid-Senior, hands-on IC with mentorship responsibilities