Account Manager - Remote (California or PST)
Core
Managing complex, multi-state employer benefit accounts and serving as the primary point of contact for service needs and strategy.
Role type
Senior Account Manager (Employee Benefits)
Builds
Client retention and growth through strategic benefit planning and service delivery.
Domain
Employee Benefits / Health Insurance
Deliverable
client delivery
Required skills
multi-state account management, collective bargaining agreement navigation, benefits integration, ACA compliance reporting, union relations, cost reduction strategy, executive stakeholder management, needs analysis, enrollment management, regulatory compliance (ERISA/FMLA/COBRA/HIPAA), fully insured/self-funded plan structures
Preferred skills
benefits administration platforms (Workday/ADP/UKG), transportation/logistics industry experience, quoting process tools, professional designations (CEBS/GBA/PHR/SHRM-CP)
Technologies
Workday, ADP, UKG, Employee Navigator, Microsoft Office
Responsibilities
Manage assigned book of business with complex multi-state structures; serve as advisory point of contact for VP/C-suite stakeholders; delegate work to internal service teams; manage renewal processes and overlapping plan dates; conduct needs analysis and benefit harmonization for acquisitions; manage day-to-day client issues across diverse populations; advise on cost reduction strategies; support benefits due diligence and integration for mergers; navigate union benefit obligations under CBAs; assist with ACA compliance and 5500 filings; grow book of business via cross-sale opportunities; educate clients on regulatory changes and trends.
Seniority
Senior, hands-on IC