Customer Care Specialist
Core
First point of contact for customers during crisis and recovery, providing tailored information and guiding them through support options.
Role type
Customer Care Specialist
Builds
Government service delivery and customer support outcomes
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
Active listening, empathy, crisis management, complex case handling, problem-solving, technology navigation, adaptability
Responsibilities
Handle complex and emotionally sensitive enquiries, connect customers to appropriate assistance, maintain professionalism and confidentiality, work within rotating rosters including weekends
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