Customer Service Specialist
Core
Guide customers through the home-building journey by coordinating information, managing timelines, and ensuring documentation is ready for next steps.
Role type
Customer Service Administrator (Project Planner)
Builds
Customer journey coordination and documentation for home buyers
Domain
Residential construction / Real estate
Deliverable
product features
Required skills
Organisation, multi-tasking, communication, attention to detail, problem-solving, business systems proficiency
Responsibilities
Serve as the main point of contact for customers, manage customer files and milestones, coordinate with internal and external stakeholders, prepare and update customer documents, identify and resolve potential issues, maintain clear communication throughout the process
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