Global Banking - Payments Client Service Account Manager - Vice President
Core
Lead end-to-end service delivery and complex escalations for a portfolio of corporate, multinational, and commercial clients in the payments domain.
Role type
Senior IC Vice President, Payments Client Service Account Manager
Builds
Service outcomes, client satisfaction, and operational efficiency for global banking clients
Domain
Global Banking / Transaction Banking / Payments
Deliverable
client delivery
Required skills
Payments client service leadership, complex issue resolution, stakeholder management, data analysis, process improvement, change management, negotiation
Preferred skills
Australia & New Zealand payments infrastructure knowledge, data analytics platforms, AI/automation integration
Technologies
AI-driven solutions, automation platforms, reporting tools
Responsibilities
Own end-to-end service delivery and act as escalation owner for complex client issues; Lead client service governance including reviews and performance tracking; Drive disciplined case management and root-cause analysis; Partner with sales teams to identify additional payments solutions; Coordinate cross-functional teams to deliver client outcomes; Coach and develop team members
Seniority
Senior, hands-on IC with leadership responsibilities