Customer Success Manager
Core
Guide clients in maximizing the value of Crusoe's vertically integrated AI infrastructure solutions, ensuring they achieve business and sustainability goals through technical support and strategic advice.
Role type
Senior Customer Success Manager (AI Infrastructure)
Builds
Cloud-based AI and ML solutions, including Kubernetes environments
Domain
AI Infrastructure / Cloud Computing / Energy
Deliverable
production ML models | product features
Required skills
Customer relationship management, technical guidance on AI/ML/Kubernetes, performance monitoring and reporting, industry trend analysis, customer training delivery, issue resolution
Preferred skills
Background in technical account management, ability to simplify complex technical concepts, adaptability in fast-paced environments
Technologies
Kubernetes, Cloud platforms, AI, ML
Responsibilities
Develop and maintain strong customer relationships, provide technical guidance on solution implementation, conduct performance reviews and report on KPIs, deliver training sessions, resolve customer concerns
Seniority
Senior, hands-on IC