Client Success Manager, LEAP Family Law
Core
Manage and support law firms using LEAP Family Law productivity software, ensuring efficient utilization and driving retention through relationship management and product demonstrations.
Role type
Client Success Manager (LegalTech)
Builds
LEAP software platform for family law firms
Domain
LegalTech / Family Law
Deliverable
product features
Required skills
law firm background, client relationship management, product demonstration, account management, data analysis (Client Health metrics), stakeholder engagement, presentation skills, travel within Australia
Preferred skills
prior LEAP experience, negotiation skills, target achievement track record
Responsibilities
Demonstrate new features and products to clients, monitor and analyze client health metrics to identify at-risk accounts, collaborate with internal teams to address issues and identify upsell opportunities, represent client voice to product and sales teams, present at industry events and conferences, log client activity in Salesforce CRM
Seniority
Mid-level, hands-on IC