Customer Relations Representative
Core
First point of contact for veterinary customers, managing customer interface, resolving enquiries, and ensuring accurate tracking of customer information and requests.
Role type
Customer Relations Representative
Builds
Customer loyalty and education through proactive engagement
Domain
Veterinary diagnostics and animal health
Deliverable
client delivery
Required skills
telephone communication, problem-solving, computer literacy, self-motivation, team collaboration
Responsibilities
Answer high volume of daily calls and emails, resolve customer enquiries, update and track customer information, provide feedback to business for improvement initiatives
Seniority
Individual Contributor