Service Desk Technician
Hybrid
Core
Troubleshoot and investigate IT-related issues over the phone, log and resolve IT tickets, and escalate to cross-functional teams.
Role type
Service Desk Technician
Builds
IT support services for airline customers
Domain
IT Service Management
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, customer service, process adherence, cross-functional collaboration
Responsibilities
Troubleshoot & investigate IT-related issues over the phone, Log & resolve IT tickets and escalating to cross-functional teams as required, Collaborating with other vendors and service providers, Sharing lessons learned and process improvements with your team