Application Support Engineer
Core
Monitoring and supporting production environments, managing incidents, and deploying business releases for banking clients.
Role type
Application Support Engineer
Builds
Operational stability and release deployment for Microsoft Cloud CRM applications
Domain
Financial services / Banking / Microsoft Cloud CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, problem management, deployment management, operational documentation, backup and disaster recovery planning, automation, on-premises and cloud application support
Preferred skills
Microsoft Dynamics CRM, Power Apps, Microsoft Power Platform development, application operation and support processes
Technologies
Microsoft Cloud CRM, Microsoft Dynamics CRM, Power Apps, Power Platform
Responsibilities
Monitoring and support of the production environment, Incident and problem management, Deployment of business releases, Creation and maintenance of operational documentation, Participation in the development and testing of backup and disaster recovery plans, Collaboration with application developers and testers, Automation of operational tasks and procedures
Seniority
Mid-level, hands-on IC
