Customer Service Manager
Core
Lead the Service Centre team to oversee daily operations and administrative functions, ensuring exceptional customer experience and maximizing efficiency across the Concrete truck fleet.
Role type
Customer Service Manager
Builds
Operational efficiency and customer satisfaction for a building and construction materials supplier
Domain
Construction / Building Materials / Logistics
Required skills
Team leadership, workload planning, customer issue resolution, stakeholder relationship management, training and coaching
Preferred skills
Logistics, building, or construction industry knowledge
Responsibilities
Set and maintain high customer service standards, coordinate raw material supply across sites and plants, manage customer complaints, plan and prioritize workloads, provide ongoing training and coaching to the team