Customer Service Lead
Core
Provide day-to-day leadership and support to a customer operations team, ensuring alignment with business goals and company standards.
Role type
Customer Service Team Lead
Builds
Customer service operations and team performance
Domain
Customer Service / Contact Center
Deliverable
dashboards & analysis
Required skills
Leadership, Coaching, Problem-solving, Performance analysis, Escalation handling, Organizational skills, Metrics management, Cross-functional collaboration, System proficiency