Assistant Customer Service Manager 客戶服務副理
Core
Lead the centralized customer services team in Taiwan, managing daily operations, service quality, and process improvements for an on-demand delivery platform.
Role type
Senior IC Customer Service Manager
Builds
Customer service operations and team performance for Lalamove's delivery platform
Domain
Logistics / On-demand delivery
Deliverable
Dashboards & analysis
Required skills
Team leadership, operational management, process improvement, root cause analysis, stakeholder coordination, data reporting
Preferred skills
Logistics industry experience, platform business experience
Technologies
Google Workplace, Microsoft Office
Responsibilities
Onboard and coach team members to ensure high-quality service delivery; Coordinate staffing and work assignments to optimize daily operations; Analyze customer complaint root causes and implement solutions; Update CX reports and communicate with management; Serve as escalation point for customer issues; Support frontline operations as needed
Seniority
Senior, hands-on IC
