Validation Support Representative
Core
Real-time evaluation of identity documents and suspicious sales transactions to prevent fraud and approve/block financial orders.
Role type
Fraud Prevention Representative (Customer Support)
Builds
Secure credit transactions and financial order originations for under-served customers in emerging markets.
Domain
Financial services / Credit / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud vector analysis, Identity document verification, Customer dispute resolution, Root-cause analysis, Cross-functional collaboration, Regulatory compliance
Preferred skills
Experience in sales or financial sector, Cultural sensitivity, Problem-solving under pressure
Technologies
Microsoft Office tools, Dashboards, Automated fraud tools
Responsibilities
Evaluate and complete missing information on identity documents for flagged sales, Prevent and report identity theft and fraud vectors, Approve good sales and block bad sales, Report issues or bugs derived from Dashboards or Tools, Manage and resolve customer disputes related to banking transactions
Seniority
Entry-level to Junior