Customer Success Intern
Core
Support Tier 3 customer onboarding, monitor usage and health, and create customer resources for a SaaS platform in commodities, energy, and maritime sectors.
Role type
Customer Success Intern
Builds
Customer onboarding materials, Help Center articles, guides, and tutorials
Domain
SaaS / Commodities / Energy / Maritime
Deliverable
product features
Required skills
written and verbal communication, data analysis, documentation, CRM usage, customer engagement
Preferred skills
experience with customer engagement platforms, knowledge of maritime/energy markets
Responsibilities
Support onboarding of new Tier 3 customers, respond to customer inquiries via email and chat, monitor customer usage and health indicators, support customer health reviews and CRM documentation, contribute to customer engagement initiatives, create and maintain customer resources, gather customer feedback
Seniority
Intern