Customer Experience Specialist- Australia 🇦🇺
Core
Serve as the primary point of contact for customers of an AI-powered orthodontic monitoring platform, resolving inquiries and issues across multiple channels.
Role type
Customer Experience Specialist (Customer Success)
Builds
AI-driven remote monitoring solution for orthodontic practices
Domain
MedTech / Orthodontics / SaaS
Deliverable
client delivery
Required skills
Customer service, CRM management, problem-solving, communication, data analysis, account onboarding
Preferred skills
Clinical orthodontic experience, scale-up environment experience, Google Suite proficiency
Technologies
CRM/Salesforce, Google Suite, Skype, Zoom, LinkedIn, Office software
Responsibilities
Respond to customer inquiries via email, phone, and instant message; resolve customer issues and concerns; maintain accurate customer interaction records in CRM; share customer feedback with internal teams; customize new office accounts; perform metric analysis and monitor user engagement; drive positive customer sentiment and satisfaction.
Seniority
Individual Contributor, 2+ years experience