Analyst, Client Enablement
Core
Build a seamless customer product onboarding and configuration experience for Airwallex customers across the US and globally, ensuring client accounts are ready for transaction and transactions can be processed smoothly.
Role type
Client Enablement Analyst (Payments Operations)
Builds
Customer onboarding flows, account configuration, and pricing setup for global businesses
Domain
Global payments and financial services
Deliverable
product features
Required skills
Payment industry knowledge, account configuration, pricing management, stakeholder collaboration, process improvement, project management, data analysis
Preferred skills
JSON parsing, API documentation familiarity, sandbox environment usage, analytical tools (Excel, Looker, BigQuery, SQL)
Technologies
JSON, APIs, Excel, Looker, BigQuery, SQL
Responsibilities
Act as a key source of knowledge on Airwallex configuration topics for pricing and capability details; Work with account executives to amend account pricing per commercial requests; Partner with solution engineers to gather, validate, and apply configuration requests; Collaborate with commercial, operations, and product teams to identify onboarding improvement opportunities; Develop and manage functional programs enabling US operational goals; Maintain and update customer account settings and pricing throughout the relationship lifecycle.
Seniority
Mid-level, hands-on IC