Service Management Officer
Core
Provide high-quality AV and video conferencing support across multiple sites, ensuring meeting rooms and systems remain operational and reliable.
Role type
Senior IC Audio Visual Officer
Builds
Operational meeting rooms and video conferencing capabilities for stakeholders
Domain
Federal Government / Corporate IT Infrastructure
Deliverable
physical/clinical work
Required skills
AV system troubleshooting, video conferencing support, meeting room setup, vendor coordination, incident management, stakeholder engagement
Preferred skills
Technical troubleshooting across collaboration platforms, managing competing priorities
Technologies
ServiceNow, collaboration platforms, AV equipment
Responsibilities
Manage and maintain AV equipment and meeting spaces; Provide meeting and presentation support; Troubleshoot and resolve AV and video conferencing issues; Triage and prioritise requests via multiple channels; Coordinate with external vendors; Maintain accurate records of incidents and resolutions
Seniority
Experienced, hands-on IC
